Frequently Asked Questions

We offer a wide array of technology designed for home, business, and ISP applications so we're known for many things, but our global team is uniformly driven to produce next-generation IT solutions that are powerful, cutting-edge, and most importantly, simple to use. We believe that true technical quality lies in the user's experience, not within a list of specs, which is why we are dedicated to providing high-quality, feature-rich hardware and software that benefits every type of user.

Certain products we offer are in such high demand that we have to apply a purchase limit on them. That limit is applied to each UI account to ensure that every customer has an equal opportunity to purchase what they want. Creating a UI account also makes your buying experience more convenient by allowing you to:

 • Easily follow up your purchase
• Review and reorder your past purchases
• Store shipping and billing information to save time making future purchases

Our Terms and Conditions can be found here. 

The Ubiquiti India Store only ships to India-based customers, but we have official online stores that serve customers in:

United States
Canada
China
Brazil
Europe
Japan
Mexico
Middle East
Singapore
Taiwan 

Unfortunately, once an order is placed, you cannot change its delivery address. However, once you receive your confirmation email with your shipment's tracking number, you can contact the carrier and ask them to update the address. If you need to change your order's contact information, email us at in.store@ui.com and provide your order number.

Once your order is shipped, you will receive a confirmation email with a linked tracking number. Click the link to track your order. Sometimes, multi-item shipments will be fulfilled across multiple warehouses and more than one tracking number will be generated. If so, all applicable tracking numbers will be included in your confirmation email.

Most Ubiquiti India Store products are shipped from our India-based warehouse.

We partner with several couriers to make deliveries within India. Your order confirmation email will specify which courier will deliver your package.

Most orders are shipped from our warehouses within 1-7 business days of their purchase. This may vary depending on when your order is placed and the shipping method selected. 

For orders over 7500 ₹, shipping is free. For orders less than 7500 ₹, shipping is a small flat fee, 200 ₹.

You will receive a confirmation email once we have received your returned item and processed its refund. This may take up to 7 business days, depending on how long it takes your item(s) to reach our warehouse. Once your refund is processed, please allow 3-5 business days for the amount to be credited to your account.

Currently, products cannot be exchanged. You will need to return wrongfully purchased item(s) then place a new order.

All products purchased in an official Ubiquiti Store are protected by a two-year warranty. To check a device's warranty status, please visit our RMA Portal and provide the device's MAC ID. You can also review our full warranty terms here. 

• Official Ubiquiti Store products can be returned within 14 days of their purchase, but are subject to a 15% restocking fee.

• Products that are damaged or missing accessories will not be refunded. 

Review the full terms of our policy policy here. For additional questions, please contact us at in.store@ui.com.

Refunds are processed shortly after our warehouse receives the returned item, and funds are usually dispersed within 3-5 business days after that. You will receive a confirmation email when your refund has been processed. Please note that, while unlikely, refunds can be subject to unforeseen delays depending on your bank's processing time.

For troubleshooting assistance, please visit our Help Center, consult our UI Community forum, or contact one of our technical agents via email or live chat in our support portal. If your device issue(s) persist, you can register it in our RMA Portal so our team can review them and determine if a replacement should be shipped to you.

Click the download link in the confirmation message you receive after placing your order. If you do not receive a confirmation message, or it does not include a download link, please let us know at in.store@ui.com . 

First, check your UI Store account profile to confirm that your order has been submitted. If so, check your bank account to verify that order amount has been debited. If both have occurred, your order is being processed and you can check its status by contacting us at in.store@ui.com. If neither of these have occurred, your order did not go through and must submit it again.

We accept the following payment methods:
• UPI Payments
• Google Pay
• Visa
• Mastercard
• American Express
• RuPay
• Freecharge
• Paytm
• MobiKwik
• PayZapp

A GST is applied to each product according to its category and corresponding GST rates determined by the Indian government. 

If you feel you’ve been overcharged or incorrectly charged GST, please contact us at in.store@ui.com.
Please note that GST will be automatically applied to your order at checkout.

Unfortunately, orders cannot be changed once they are placed. You will have to cancel it and make a new one.

Yes, you can cancel any order that has not shipped. To do so, contact us at in.store@ui.com . If the order has already shipped, you will have to wait for it to be delivered then request a refund.

• Received: We're preparing to ship your order.
• Processing: Your order has been transferred from our warehouse to our delivery partner. Once this happens, you will receive a confirmation email with your shipment's tracking number(s).
• Shipped: Your order is on it's way to you. If you click on the linked tracking number in your confirmation email, you can receive real-time updates from our delivery partner about its progress and projected delivery date.
• Delivered: Your order has been delivered. If you see this status but have not received your order, please contact us at in.store@ui.com.
• Refunded: We have received your returned item(s) and a refund for them has been processed. Please allow up to 7 business days for funds to reach your account.

Depending on the products you purchase, you may need a UniFi OS Console, switch, or application to adopt and manage them. Equipment and application requirements will be listed in quick-start materials enclosed in product packaging, but for your reference, here are some commonly required UniFi applications and their specific use cases:

• UID Manager - A mobile app that allows UID administrators to manage user access to connected networks and other in-app services.

• UI Verify - Gives your UID account an additional layer of security by requiring two-factor authentication (2FA) of each login attempt.
Download from the Google Play or Apple Store.

• UniFi Protect - Enjoy free, remote access to live and recorded video captured by your UniFi Protect cameras.
Download from the Google Play or Apple Store.

• UniFi WiFiMan - Optimize your wireless performance with real time data channel monitoring and modification tools.
Download from the Google Play or Apple Store.

• UniFi Network - Host, configure, and monitor all of your network's devices with this mobile app.
Download from the Google Play or Apple Store.

• UISP Mobile (previously UNMS) - A single-point adoption and management tool for Ubiquiti’s ISP products.
Download from the Google Play or Apple Store. 

We recommend reviewing the product's datasheet or manual first, but if you're unable to find the information you need, you can visit our Help Center, UI Community forum, or contact one of our technical agents via email or live chat in our support portal. 

Ubiquiti's product lines include: UniFi, AmpliFi, EdgeMax, UISP, AirMax, AirFiber, GigaBeam, and UFiber. These product families include solutions that serve a variety of users including, but not limited to, casual users, smarthome enthusiasts, wireless ISPs, IT professionals, and business owners.

Your ideal amount of equipment will depend entirely on your deployment's size and application. We encourage you to visit our UniFi Design Center to project how the deployment you have in mind will fit your specific floor plan. If you're trying to figure out which airFiber or airMax products are right for you, we recommend using our ISP Design Center.

A product's datasheet or manual can be found in the Instructions and Manuals section of its Ubiquiti Store page, or on the official Downloads page. 

AmpliFi is a product line comprised of powerful home routers that utilize advanced antenna and WiFi technology (AmpliFi HD: 802.11ac / AmpliFi Alien: 802.11ax) to provide broad, consistent wireless coverage throughout any residence.

UniFi is a comprehensive network creation suite comprised of various products, including host consoles, switches, security cameras, access points, VoIP phones, and the applications used to adopt and manage them within a UniFi deployment.

If possible, we recommend looking for similar products that are in stock. When a product is out of stock, we will display a pop-up window suggesting alternatives that have similar specifications and functionality. We monitor our inventory closely and restock unavailable products as soon as possible. If you would like to inquire about when a specific product will be restocked, please contact us at in.store@ui.com and, if possible, we will provide an approximate timetable.

Since restock times can range from a few days to several weeks, we do not allow customers to prepay for out-of-stock items. We recommend either looking for similar products in the Ubiqiuti Store, if possible, or contacting us at in.store@ui.com to inquire about expected restock dates for specific items.

Order limits are typically placed on new, high-demand products to ensure that more customers have the opportunity to purchase them. Since these items often sell out within just a few minutes of when they are made available, demand often outpaces supply. Order limits allow us to counteract these scenarios, but as supply and demand become more balanced over time, we will lift these limitations.

All Ubiquiti apps and software are free to use, including:
• UniFi Design Center - Plan and test the viability of your UniFi deployment by uploading your floor plan and arranging your desired equipment and connections.
• Ubiquiti Airlink Wireless Link Planner - A link simulation tool that helps you select your ideal airFiber or airMax products.
• UID Manager - A mobile app that allows UID administrators to manage user access to connected networks and other in-app services.
Download from the Google Play or Apple Store.
• UI Verify - Gives your UID account an additional layer of security by requiring two-factor authentication (2FA) of each login attempt.
Download from the Google Play or Apple Store.
• UniFi Protect - Enjoy free, remote access to live and recorded video captured by your UniFi Protect cameras.
Download from the Google Play or Apple Store.
• UniFi WiFiMan - Optimize y our wireless performance with real time data channel monitoring and modification tools.
• UniFi (previously UniFi Network) - Host, configure, and monitor all of your network's devices with this mobile app.
Download from the Google Play or Apple Store.
• UISP Mobile (previously UNMS) - A single-point adoption and management tool for Ubiquiti’s ISP products.
Download from Google Play or Apple Store.

To receive product restock notifications:
1. Create or log in to your UI SSO account
2. Go to the product page.
3. Check the box that reads Email me when this product is available.

If you request restock notifications for a specific product, we'll send a message to your UI SSO account email address when the product becomes available.

Restock notifications for high-demand products are sent to customers based on how early they request them. If you don't get an email, it's likely because we only received enough product for those that requested notification before you. No worries, though! You'll keep your place in our queue, so if you aren't notified of an initial restock, check your email periodically for updates about subsequent ones.

Thank you for your patience and understanding! This queue system helps us ensure that every customer has an equal opportunity at purchasing the Ubiquiti products they need.